We understand the inconvenience of not being able to use your floors. To minimize the wait time, we utilize mobile fans during our process. As a result, each step has a dry time of approximately 20-30 minutes, allowing you to safely walk on the floors.

We prioritize your comfort and well-being throughout our services. Our regular cleaning and natural stone sealer have very low odor. For porcelain/ceramic tiles, we use a grout spray sealer and stripper cleaners, which may have a medium odor. However, this odor dissipates within 30-60 minutes. During the cleaning process, our Shop Vac may create some noise around your entryway. However, we ensure that it is moved outside halfway through the process, minimizing any disturbance. The rest of our services are fairly quiet.

Yes. Many stained grout floors can be restored without replacing the grout. Stone Captain first deep-cleans the grout to remove embedded dirt, oils, residue and buildup. If discoloration remains because the grout is permanently stained or uneven in color, grout color sealing can create a consistent appearance while also sealing the porous grout against future staining. Cracked, loose or missing grout may need to be repaired before cleaning or color sealing.

Professional grout cleaning removes dirt, oils, residue and other buildup that has worked its way into porous grout. Color sealing is performed after the grout has been thoroughly cleaned and combines sealing with a uniform grout color. Stone Captain may recommend cleaning alone when the original grout color can be successfully restored, or color sealing when staining and discoloration remain after cleaning or when the homeowner wants a different, more consistent grout color.

Stone Captain services start at $400, with many professional grout restoration projects averaging around $1,000 depending on the size and condition of the area and the work required. A project involving deep cleaning will cost differently than one requiring grout repairs, color sealing, caulking or additional restoration. Stone Captain provides quotes based on the actual condition of the tile and grout so homeowners know what is recommended before the work begins.

Absolutely. The age of a tile floor does not necessarily determine whether it can be restored. If the tile itself is still in good condition, professional cleaning, grout repair and color sealing can dramatically improve the appearance of an older floor without replacing it. In many cases, color sealing old, permanently stained grout can make a 20-year-old tile floor look better than it has in years while making the grout easier to maintain.

Customer satisfaction is our top priority. We work tirelessly until you are fully satisfied with the work performed. Only then do we request full payment, ensuring your peace of mind.

We understand that moving furniture can be a hassle for our clients. To ensure your convenience, we take photos of your furniture before the job begins. This allows us to move it around for you and place it back in its original spot after the work is completed. Alternatively, if you prefer, we can work around the furniture upon request.

We work in many homes with pets, and we take the well-being of your furry companions seriously. Everything we use is pet-friendly, as long as your pets do not step on areas with cleaner applied. During the cleaning process, pets are typically kept in a room on one side of the house or outside, and we switch spots accordingly. You can trust us to ensure the safety of your pets throughout the service.

Unlike many companies that train their technicians for only one week, we take training seriously. Our technicians undergo comprehensive training for a period of 1 to 3 months. They then work as helpers for approximately 6 to 12 months under close supervision. This ensures that they become professional and reliable before being assigned as main technicians for our clients. We believe in investing in our team’s expertise to deliver the highest quality service.

Restoration usually makes sense when the tile is still in good condition, the homeowner still likes it, and the primary problems are dirty or stained grout, discoloration, minor grout damage or failed caulking. Professional cleaning, grout repair, color sealing and other restoration services can often renew the existing surface at a fraction of the disruption of replacing an entire floor or shower. If the tile is extensively cracked, loose or damaged, Stone Captain can help determine whether restoration is still practical or replacement is the better option.

When it comes to regular cleaning and clear sealing, you can expect a significant improvement of 60 to 80%. Over time, dirt and soil can work their way into grout, leading to permanent stains if not properly maintained. Our grout color staining, on the other hand, produces a brand new look, achieving a 100% improvement by changing the color of your grout, making it consistent, and providing a seal. We aim to deliver exceptional results that meet and exceed your expectations.

Restoring natural stone requires a specialized approach. Similar to the cleaning process, we use alkaline solutions and degreasers. We utilize a 17″ buffer with resin-diamond infused grit pads to hone and sand down the stone, creating a consistent base layer. After that, we polish the stone to achieve the desired shine, using higher grit resin-diamond infused pads. Finally, we apply a clear solvent-based penetrating sealer to provide long-lasting protection. For stone counters and showers, we utilize hand polishing with 4″ dry pads connected to a vacuum to extract all the dust, ensuring a pristine finish.